SHIPPING POLICY
Processing Time
Our processing time can vary but is typically 3-4 business days as many items are made to order.
All Custom orders must be approved before printing or packaging and may take up to 4-6 business days before shipping.
The “estimated” delivery date can change at anytime by the post office, due to weather conditions nationwide. Expedited shipping can be purchased but does not speed up processing times. Due to varying transit times with the postal service, we cannot guarantee a delivery date.
What if I need a Last Minute Order?
If you have a last minute order, contact us first to see if we can accommodate you before placing your order, otherwise if we cannot get it to you by date needed, the order will be canceled.
What if I don’t receive my order or it is late?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If your order has not arrived and is still in transit, you would need to contact USPS with the tracking number for delivery information.
We do not issue refunds for late delivery by USPS, as we have NO control over the delivery of your order by the postal service.
International Shipping
We do not offer International Shipping at this time. In rare cases, some orders will be shipped to a military base outside of the contiguous U.S. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Toppery is not responsible for these charges if they are applied and are your responsibility as the customer.
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REFUND POLICY
Due to the nature of our products, unfortunately, we cannot accept returns or exchanges. Food items cannot be returned for any reason due to health regulations. NO RETURNS OR EXCHANGES ARE ALLOWED.
What if my order arrives Damaged or Missing Items?
If your product arrives damaged due to post office mishandling or defective, please email a photo, a brief description of the issue, and your order number by contacting us HERE and we'll do our best to make things right. Photographic evidence (this must include photos of all packaging and product) is required for resolution. All issues must be reported within 7 business days of receipt in order for us to provide resolution. Any claims made after 7 business days of receipt will be denied. If the product is damaged during or after application on your dessert(s), we are not liable for the damages occurred from mishandling of the product. All damaged products must be returned unused for a refund to be issued.
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